Effective E-Mail

Objectives

After viewing this program, you will be able to:

Determine if e-mail is your best medium.
Understand how to write an action-oriented subject line to increase readership.
Understand how to write consistent, complete, clear, concise, and correct e-mail.
Understand how to structure and format your e-mail to help readers process it.
Identify techniques to help you tighten your e-mail so readers will read more of it.
Identify when to attach documents to your e-mail and when to embed them in the body.
Edit your e-mail to accepted standards of Netiquette.